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This resource provides a comprehensive framework for understanding and managing conflict within interpersonal, group, and organizational contexts. The authors, Joseph P. Folger, Marshall Scott Poole, and Randall K. Stutman, leverage their expertise in communication studies to synthesize theoretical models with practical strategies for navigating complex human interactions. The text serves as an instructional guide for students and professionals to identify the underlying dynamics of disputes and implement constructive resolution techniques.
What You Will Find
The text is regarded as a standard academic resource for communication and organizational studies, offering a structured approach to conflict management. Its focus on communication-based interventions provides a clear, analytical methodology for students and practitioners alike.
Page Count:
336
Publication Date:
2012-07-06
Publisher:
Pearson
ISBN-10:
0205912664
ISBN-13:
9780205912667
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